Welcome to this week’s show, where we explore the merits of the newly announced iPhone 5S and iPhone 5C, we take NavMan’s recently released MY450LMT GPS for a drive through Sydney’s suburbs, and we again try to remind Australia Post about exactly what the concept of “customer service” really means. The clue here is that it doesn’t include bullshit or buckpassing. It does include active listening, honesty, and transparency.
